In This Article
- Comprehensive Product Support
- Initial Setup and Installation Support
- Software Integration and Embedded OS Services
- Customisation Services for Industrial Applications
- OEM Collaboration for Advanced Features and Hardware Support
- Troubleshooting and Remote Technical Support
- Long-Term Support, Documentation and Repair Services
- Case Studies and Success Stories
- Contact BVM Today
Comprehensive Product Support
How BVM and Our OEM Partners Keep Your Systems Running
At BVM Ltd, we know that purchasing an industrial PC or embedded system is just the first step. Our comprehensive product support ensures your hardware operates reliably from day one and continues performing optimally throughout its lifecycle.
Whether you need barebones boards, off-the-shelf systems, or fully customized industrial PCs, BVM works with leading OEM partners to deliver expert software integration, hardware customization, and remote support for industrial and embedded applications.
Initial Setup and Installation Support
Getting your industrial PC or embedded system operational quickly and efficiently is critical for industrial applications. BVM provides full initial setup and installation support, ensuring that every product we sell – whether an individual board, barebones system, off-the-shelf solution, or fully custom-designed industrial PC—is ready to perform in your environment.
What BVM Provides:
- Support for Individual or Complete Systems: Guidance on installing and integrating single boards or full industrial PCs.
- Barebones or Fully Custom Systems: Flexible options from barebones setups to fully custom-designed industrial PCs.
- Hardware Guidance and Best Practices: Advice on component selection, assembly, connectivity, and environmental considerations.
- Deployment Planning and Support: Assistance with multi-system deployment and integration into existing infrastructure.
- Quick Start and Operational Readiness: Guidance on initial power-up, verification, and performance testing.
- Custom Configuration Support: Support for custom BIOS, firmware, or hardware configurations tailored to your application.
Our engineers guide you through assembly, network setup, and peripheral integration, ensuring your industrial PCs and embedded boards are ready for deployment with minimal downtime.
Software Integration and Embedded OS Services
Industrial systems rely on well-configured software. BVM and our OEM partners provide:
- Pre-tested drivers and firmware updates
- Embedded software services including custom OS images
- Integration support for Windows, Linux, and other platforms
Our services allow systems to arrive ready to operate, with pre-installed applications and optimized OS configurations, saving setup time and reducing operational risk.
Customisation Services for Industrial Applications
BVM offers hardware and software customization to meet your unique industrial requirements:
- Custom BIOS and firmware adjustments
- Tailored system configurations
- Integration of TFT Displays and Associated Technologies
- Specialized hardware modifications for environmental or compliance needs
Whether you operate in manufacturing, healthcare, transportation, or marine industries, we optimize systems for performance and reliability.
OEM Collaboration for Advanced Features and Hardware Support
At BVM, we don’t just sell hardware – we work closely with our OEM partners to deliver advanced features and bespoke solutions that go beyond standard product offerings. This collaboration allows us to offer customers tailored industrial and embedded computing solutions designed to meet the exact requirements of their applications.
Key Capabilities Provided Through OEM Collaboration:
- Custom Firmware and BIOS Enhancements: OEMs provide specialized firmware or BIOS features, including secure boot, power management, and performance optimization.
- Hardware Modifications and Adaptations: Boards or systems can be modified with extra I/O ports, reinforced connectors, extended temperature ranges, or industrial-grade power solutions.
- Embedded Software and OS Customization: BVM can supply systems with pre-configured OS, custom images, or pre-installed software optimized for specific industrial applications.
- Advanced Remote Management and Diagnostics: Remote management tools allow secure diagnostics, firmware updates, and system monitoring across multiple locations.
- Specialized Security and Compliance Features: Enhanced system security, hardware encryption, trusted platform modules, and regulatory compliance for industrial, medical, or hazardous environments.
- Long-Term Lifecycle and Support Options: Extended support and long-life components, including firmware updates, patches, and lifecycle guidance.
- Performance Optimizations for Specific Applications: Systems can be tuned for workloads like HPC, AI inference, industrial automation, or real-time control for maximum efficiency.
Why This Matters to Customers
By leveraging OEM partnerships, BVM can offer systems that are fully tailored to your operational needs, combining our engineering expertise with the advanced capabilities of industrial hardware providers. This ensures you receive solutions that are robust, efficient, and ready for demanding environments—without having to compromise on functionality, reliability, or long-term support.
Troubleshooting and Remote Technical Support
Even the most reliable industrial PCs and embedded systems can encounter issues. That’s why BVM provides comprehensive troubleshooting and technical support to keep your systems running smoothly, minimizing downtime and ensuring operational continuity.
What BVM Provides:
- Multi-Channel Technical Support: Available via email, phone, and online for quick assistance with hardware or software issues.
- Secure Remote Assistance: Engineers can securely access your systems worldwide for diagnostics, troubleshooting, and updates without on-site visits.
- Hardware and Software Diagnostics: Identify and resolve issues at both hardware and software levels using proven methodologies.
- Proactive Issue Resolution: Guidance on firmware updates, system tuning, and configuration to prevent problems before they occur.
- OEM Collaboration for Complex Issues: Work directly with OEM engineers for specialized or application-specific problems.
- Global Reach, Local Expertise: Reliable support for systems deployed anywhere, from factories to healthcare and marine environments.
Long-Term Support, Documentation and Repair Services
Most of the products we supply at BVM are designed for static, long-term use and do not require regular updates. However, industrial and embedded systems may occasionally need firmware updates, BIOS patches, software improvements, or other adjustments to fix issues, enhance performance, or maintain compatibility.
BVM works closely with our OEM partners to provide these updates when necessary, ensuring that each system remains reliable, secure, and fully functional throughout its operational life.
BVM’s Long-Term Support:
- Firmware and BIOS updates provided as needed
- Software improvements to resolve issues or optimize system performance
- Full support for the lifetime of your products
- Guidance on balancing system stability with optional improvements
Comprehensive Documentation and Resources
- Detailed manuals, datasheets, and application notes
- Online technical resources and guides
- Consultancy for system optimization and deployment planning
- Training sessions for staff on industrial and embedded computing best practices
Replacement and Repair Assistance
If hardware issues occur, BVM coordinates:
- Warranty support and RMA processing
- Repairs or replacements through OEM partners
- Efficient resolution to minimize downtime and keep systems operational
By combining long-term software support, robust documentation, and repair assistance, BVM ensures your industrial PCs and embedded systems remain safe, efficient, and reliable throughout their lifecycle, giving you confidence and peace of mind for years to come.
Case Studies and Success Stories
With over 35 years’ experience, BVM has delivered reliable industrial PC and embedded solutions across sectors:
BVM Design, Manufacturing and Distribution Projects
- Case Study: High-Performance NUC Delivering Rugged Computing for Global Defence
- Case Study: Overcoming Obsolescence with a DNVGL-Certified Fanless Embedded System
- Case Study: Rugged 15” Industrial Panel PC Upgrade for Precision Imaging Systems
- Case Study: Edge Computing for Corrosion Monitoring in Extreme Mining Environments
- Case Study: Reliable Panel PC Solution for UK-Wide Traffic Management Operations
- Case Study: A Custom Carrier Board for a Global Laser Technology Leader
- Case Study: Enhancing Edge Processing for our Customers Advanced Radar System
- Case Study: Enhancing Site Efficiency with BVM’s Ruggedized Industrial PC
Contact BVM Today
For expert industrial and embedded computer design, manufacturing, and support, trust BVM. With over three decades of experience, our team delivers hardware, software integration, and OEM collaboration tailored to your needs.
📞 Call: 01489 780144 ✉️ Email: sales@bvmltd.co.uk
Let BVM and our OEM partners keep your industrial PCs and embedded systems running efficiently, reliably, and exactly as required.
Ready to Discuss Your Project?
Contact BVM for all your Industrial and Embedded Computing OEM/ODM design, manufacturing or distribution needs. With over 35 years of experience, we supply standard hardware and design custom solutions tailored to your requirements.
Reach our expert sales team on 01489 780144 or email us at sales@bvmltd.co.uk.